After ordering online, you will receive an email confirmation containing your order details. We will normally confirm receipt of your order within a few minutes of ordering.

Your order will be dispatched with Australia Post or a reputable courier service as soon as possible.

Our delivery system keeps track of your purchase during delivery. You will receive a tracking number by email once the items have been dispatched text updates if you have provided a mobile number. Your items will normally arrive 2-7 working days after you receive an email confirming dispatch. Some regional areas can take up to 10 days.

In the case that an order is placed for an out of stock item, you will be contacted as quickly as possible to choose to wait for the item to come into stock, choose an alternative item, or to receive a refund of payment.

Delivery is within Australia to residentially and business addresses. If delivery is to a business or business address, please supply the name of the business in the shipping field of your order to assist with delivery. We cannot deliver to PO Boxes or parcel lockers.

Delays in postage are out of Avalina Leather’s control, but we will endeavour to resolve any transit issues as quickly as possible. Avalina Leather will not be held responsible for missing items should you elect for your order to be left at the delivery address without obtaining a signature. If an incorrect delivery address has been supplied, the customer will be responsible for any additional costs.

If the products delivered have defects the customer should notify Avalina Leather within 48 hours after delivery providing pictures of the defect to customerservice@avalinaleather.com.au

Free shipping is within Australia only and excludes external territories.

If you wish to query a delivery please contact us at customerservice@avalinaleather.com.au